fbm - Call Center
... für mehr begeisterte Kunden
That is the place for tools and informations for you.
This area will be filled intermittently with descriptions, planning tools and related media. I start with my popular Call Center Calculator (aka "CCC") for inbound queues, which has calculated some hundred thousands times for my call center collegues around the world.
[The Calculator is not translated to English at the moment, but I will do soon. But I think an experienced user can easily find out how it works.]